At Silver Spruce Hosting, we are always striving to design and implement the most powerful hosting service possible without compromising on our security or server uptime. Our system administrators are always putting in a lot of effort into hardening our server setups.
Our severs run on the Kernal based Virtual Machine (KVM) – a virtualization technology directly built into our Linux kernal (hardened with our own custom patches), turning it into a hypervisor that is as close to real hardware as possible. Our machines that we use are powered by the latest-gen Xeon Gold 18-core processors with Solid State Drives configured in RAID arrays. This combination allows us to scale from our Economy plan up to our powerful top tier First Class and Ultimate hosting solutions. We guarantee the same great experience for all of our clients with our exclusive Control Panel and its array of powerful tools. The security of all our clients on our end is ensured by account isolation on the server that’s achieved through a setup with suEXEC and dynamic permissions control. This helps to fight some of the most extreme zero-day vulnerabilities in Apache and PHP.
Our severs run on the Kernal based Virtual Machine (KVM) – a virtualization technology directly built into our Linux kernal (hardened with our own custom patches), turning it into a hypervisor that is as close to real hardware as possible. Our machines that we use are powered by the latest-gen Xeon Gold 18-core processors with Solid State Drives configured in RAID arrays. This combination allows us to scale from our Economy plan up to our powerful top tier First Class and Ultimate hosting solutions. We guarantee the same great experience for all of our clients with our exclusive Control Panel and its array of powerful tools. The security of all our clients on our end is ensured by account isolation on the server that’s achieved through a setup with suEXEC and dynamic permissions control. This helps to fight some of the most extreme zero-day vulnerabilities in Apache and PHP.
We use an advanced Web Application Firewall (WAF) with thousands of custom rules. In addition to an Intrusion Detection System (IDS) to prevent millions of brute-force and exploit attempts that can happen on a daily basis. With this powerful combination, it fights off aggressive attacks against all of the services we provide to our clients – email, FTP, SSH, Control Panel, and web access. It will also “hide” common known vulnerabilities of popular web software. This not only helps to keep your websites protected at all times, but it also saves on system resources such as CPU and MySQL minutes, ultimately allowing a bigger site to run on a smaller plan.
We have several protection systems in place that work together to ensure incoming email is scanned for viruses and spam. The spam protection system adapts to users’ choices by learning from their mailbox activities. In addition, the reputation of all sending servers is checked against different real-time lists, including commercial ones. We also offer DKIM and SPF protection in order to increase the deliverability of our clients’ messages to major third party providers.
In order to ensure that there is availability for clients at all times, the server racks in our datacenters are powered by multiple power circuits going to multiple Power Supply Units, by the way of multiple smart Power Distribution Units. Any network redundancy is solved with mulitple BGP uplinks, routed through a combination of mulitple routers, switches, and network cards for each rack.
When searching for a new web hosting provider, it is reassuring to see that a lot of the companies out there advertise a respectable 99.9% uptime. However, what some won’t tell you is that for one year, that remaining 0.01% amounts to almost nine hours. Our distributed uptime statistic for the last year is 99.997%, or a total downtime of 15 minutes!
We calculate downtime when it is caused by circumstances reasonably within our control, and when clients’ sites are inaccessible in result. We are not responsible for any outages caused by network issues outside our own networks and datacenters, natural disasters, DDoS attacks, or problems that are local to your ISP and/or devices. Our routine server maintenance and upgrades are usually announced well in advance, and carried out within the scheduled maintenance windows. Outages during such periods are also not counted towards our servers’ total downtime statistics.