We do not provide phone support. This is so because we support customers from all around the world and because telephone support is very error-prone and time-consuming compared to our ticketing system at the SureSupport.com website.
Our online knowledge base is available at SureSupport.com/faq. It contains extensive tutorials and manuals that cover every aspect of our hosting service – from setting up the most popular email clients to installing Node.JS apps.
You can contact us by email at info@SilverSpruceHosting.ca or submit a ticket at SureSupport.com. Make sure to specify your domain and as much details as you can. We will get back to you within 15 minutes. Guaranteed!
There are a lot of hosting providers out there that require payment for technical support. You will get an exceptional support service for free with us. We don’t charge for support and we will do our best to help out even if the problem concerns a third-party application. Our techs will investigate the problem, and resolve it in over 90% of the cases.