Every computer connected to the Internet is assigned a set of numbers that serve as that computer’s IP (Internet Protocol) address. When a visitor requests a page from any website within the Silver Spruce Hosting.ca’s Network, our web servers automatically recognize that visitor’s IP address. We use the IP logs to examine our traffic in aggregate, but do not collect and evaluate this information for individuals. Our web servers do not record e-mail addresses of visitors.
What other information do you request?
The personal information that we request and collect through online forms for ordering services and products include the following:
Silver Spruce Hosting.ca does not request or collect credit card information. We use third party billing agents to process payments made for services or products offered by us.
Domain name registration and WHOIS
The Internet Corporation for Assigned Names and Numbers (“ICANN”) requires collecting the following personal information during the domain name registration process:
ICANN then requires all registrars to make the above mentioned information, as well as the creation and expiration dates of your domain name registration and the name server information associated with your domain name, available to the public via an interactive web page and a “port 43” WHOIS service. This information can be referred to as your “WHOIS Information”. Please note we may not be able to control how members of the public may use the WHOIS Information.
Will you disclose the information you collect to third parties?
Silver Spruce Hosting will disclose personal information only when required by law or in the good-faith belief that such action is necessary to:
Silver Spruce Hosting will never use your name, account data, your trademark, or any data related to the hosting account, to advertise our own hosting services in any way. An exception to this could be cases in which we receive your explicit consent on this. Except in the cases listed above, Silver Spruce Hosting will not provide to third parties information whether a certain party is our customer or not. Please have in mind that information about the hosting service of a site could be obtained from other sources, such as the site IP address and its owner/maintainer.
What else should I know about my privacy when online?
Please keep in mind that whenever you voluntarily disclose personal information online – for example through e-mail, discussion lists, or elsewhere – that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.
Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you’re online.
Your consent to this agreement
Withdrawing your consent
Silver Spruce Hosting cannot provide hosting and related services without access to your personal data listed in this document. Withdrawing your consent to the usage of your personal data includes the immediate discontinuation of all services you use at Silver Spruce Hosting. You can request service discontinuation at any time, through the support channels offered by Silver Spruce Hosting.
Site Activity and User Interfaces
To improve the quality of our services and the user-feel of our customers, we may use various tools to track user activity within the sites and interfaces maintained by us. Under this article:
Data Processing Statement
The purpose of this statement is to ensure the compliance of Silver Spruce Hosting services with General Data Protection Regulation of EU (GDPR), and to allow customers of Silver Spruce Hosting to organize their own compliance with the GDPR.
Definitions in this statement:
The Provider, as an owner/maintainer of the infrastructure used for the provision of services to the Customer, has access to any data that the Customer stores on the Provider infrastructure. As such, the Provider acts as a Data Processor for this data. The Provider cannot and will not act as a Data Controller of any data that the Customer stores on the infrastructure of the Provider.
With this Data Processing Statement, the Provider confirms the following:
1. Any Personal Data for which the Provider acts as a Data Processor will not be used by the Provider for any other means than for the provisioning of the ordered and paid services by the Customer. This includes any technical assistance needed for the provision of services. The Provider will never disclose any of this Personal Data to third parties, unless this is required by law.
3. The Provider maintains active monitoring of their servers and network. Any possible breaches that could involve leakage of Personal Data to third parties will be immediately reported to the Customer, via the contact details provided by the Customer for the provision of the ordered services.
NOTE: The website of the Customer, as well as related software maintained by the Customer, is not considered a part of the Provider infrastructure.
4. The Provider maintains monitoring on the site of any Customer. Any possible breaches spotted by this monitoring will be reported to the Customer, to the best of the Provider abilities.
5. All personnel of the Provider that has access to Personal Data has been properly trained and instructed on the manner it should work with it.
6. To ensure the security of their own infrastructure and network, and to be able to investigate malicious activity, the Provider records the following data of all Site Visitors: IP address, User Agent.
The Provider also records the time of visit and the resources accessed. The Provider will not request a consent regarding the above Personal Data of Site Visitors. The above Personal Data will be stored for two years after its creation, and will not be used for any other purpose than for an investigation of possible malicious/fraudulent activities.
7. Except for the data listed in point 6, the Customer can manage/delete at their own discretion any other Personal Data they store on the infrastructure of the Provider.
8. To comply with the GDPR, the Customer, as a Data Controller of Personal Data of Site Visitors, must establish their own rules and practices regarding data processing.